💳 Cardholder Statement Descriptor & Billing Identification
All electronic reservations, identity captures, and statutory submission fees scheduled through this terminal portal are processed securely via Stripe. The descriptor on your credit card or bank statement will explicitly reflect: BIOROUTE or BIOROUTE NETWORK. Unrecognized transaction claims or unwarranted chargebacks are subject to dispute submission with full IP, electronic signature, and scheduling audit trails.
1. Scope of Biometric Scheduling Services
BioRoute Network ("BioRoute," "we," "us," or "our") provides biometric terminal intake infrastructure, appointment scheduling software, and certified electronic transmission gateway routing for LiveScan fingerprinting, state Level 2 licensing clearances, and Federal Bureau of Investigation (FBI) Identity History Summary Checks (IdHSC).
By booking an appointment through terminal.bioroute.net or using a corporate authorization voucher/token, the candidate or booking entity ("Applicant") agrees to be legally bound by these Terms of Service.
2. Non-Refundable Statutory Agency Pass-Through Fees
Biometric scheduling transactions consist of two distinct cost components:
- Base Technical Capture Fee: Covers physical terminal intake, secure hardware allocation, certified technician handling, and data encryption.
- Statutory Pass-Through Clearinghouse Fees: Non-negotiable statutory fees mandated by state law enforcement agencies (e.g., Florida Department of Law Enforcement - FDLE, California Department of Justice - DOJ, Texas Department of Public Safety - DPS) and the FBI CJIS Division.
Strict Policy: Once an applicant's fingerprints have been captured and transmitted to an authorized state clearinghouse or the FBI, all statutory pass-through fees are committed irrevocably. Under no circumstances are statutory agency pass-through fees refundable once electronic transmission has occurred.
3. Cancellation, Rescheduling & No-Show Terms
BioRoute terminals operate on dedicated hardware and personnel time slots. To ensure fair access across our physical network:
- Rescheduling: Applicants may reschedule an upcoming appointment at no additional charge up to two (2) hours prior to the scheduled time via their confirmation email link or support portal.
- Cancellations: Appointments canceled at least 24 hours prior to the scheduled slot will receive a full refund of the base capture fee.
- No-Shows & Late Arrivals: Failure to arrive within 15 minutes of your scheduled time without prior notice forfeits the base reservation fee. The statutory pass-through portion remains uncollected or credited toward a rescheduled slot within 30 calendar days.
4. Mandatory Identification & ORI Compliance
The Applicant acknowledges strict responsibility for providing lawful, unexpired identity credentials and accurate agency routing codes at the terminal:
- Two (2) Valid Photo IDs: Applicants must present at least one primary government-issued photo ID (Driver’s License, State ID Card, US Passport) plus one secondary ID (Social Security Card, voter registration, work badge). Technicians cannot process candidates who fail to provide mandatory identification.
- Accuracy of ORI / Agency Code: For state licensing submissions (e.g., AHCA, DBPR, DCF, DOE), the applicant must verify the 9-digit Originating Agency Identifier (ORI). BioRoute transmits data strictly according to the identifier selected or provided by the applicant and is not liable for licensing delays caused by incorrect applicant ORI entry.
5. Biometric Fingerprint Rejections & Free Retakes
In rare instances, state or federal repositories may reject a print capture due to faint ridges, skin condition, or physiological factors.
If your submission receives a formal electronic rejection notice from FDLE or the FBI, BioRoute guarantees one (1) complimentary re-capture session at an authorized terminal, provided the retake occurs within 30 calendar days of the initial rejection notice and presents the original Transaction Control Number (TCN).
6. Enterprise Tokens & Corporate Billing Accounts
Where an appointment is scheduled utilizing a corporate voucher token (e.g., CBH-[COMPANY]), billing responsibility transfers to the sponsoring enterprise partner under separate wholesale master services agreements. Candidates booking via corporate tokens incur a $0 counter balance at checkout.
7. Chargeback & Dispute Defense Protocol
BioRoute actively disputes all unauthorized chargeback filings. In the event of a dispute, BioRoute provides card networks with:
- The date, timestamp, and IP address of the initial reservation.
- Automated confirmation and receipt delivery logs sent via Brevo SMTP to the applicant's verified email address.
- Electronic transaction verification numbers and proof of terminal check-in.
8. Contact & Billing Inquiries
If you have questions regarding an appointment charge, receipt request, or cancellation, contact our dedicated billing and support desk prior to initiating a bank dispute:
BioRoute Network Support Desk
Email: support@bioroute.net
Phone: 689-244-5703
Operating Hours: Monday – Friday, 8:00 AM – 6:00 PM EST